Regional Operations Director - New England - Travel Required
Remote
Full Time
Senior Manager/Supervisor
About the Company
Launched in 2018, OI Infusion aims to improve the patient and provider experience while simultaneously lowering costs for both providers and payers. The company operates both an infusion management service organization (MSO) and a network of multi-site ambulatory specialty infusion centers, called Novella. The MSO business line offers services such as staffing, managing operations, and revenue cycle operations for physician practices, enabling the specialty groups to provide infusion services to their patient base. We help our partners treat their patients in a comfortable, convenient, and affordable setting. The Novella ambulatory specialty infusion centers allow for the business to contract directly with payers and are a major lever for future growth. Since its inception, Novella has scaled to operate over 35 clinics in the New England region.
About the Role
As a Regional Operations Director, you will significantly impact our Operations team and the larger organization. We seek a talented individual passionate about leadership and operational excellence with a proven track record of success. In this role, you will lead, direct, and manage 10-15 office-based infusion centers. If you're ready to take on a challenging role that offers autonomy and the chance to make a meaningful contribution, we want to hear from you!
Essential Duties and Responsibilities
Minimum Qualifications
Benefits
Launched in 2018, OI Infusion aims to improve the patient and provider experience while simultaneously lowering costs for both providers and payers. The company operates both an infusion management service organization (MSO) and a network of multi-site ambulatory specialty infusion centers, called Novella. The MSO business line offers services such as staffing, managing operations, and revenue cycle operations for physician practices, enabling the specialty groups to provide infusion services to their patient base. We help our partners treat their patients in a comfortable, convenient, and affordable setting. The Novella ambulatory specialty infusion centers allow for the business to contract directly with payers and are a major lever for future growth. Since its inception, Novella has scaled to operate over 35 clinics in the New England region.
About the Role
As a Regional Operations Director, you will significantly impact our Operations team and the larger organization. We seek a talented individual passionate about leadership and operational excellence with a proven track record of success. In this role, you will lead, direct, and manage 10-15 office-based infusion centers. If you're ready to take on a challenging role that offers autonomy and the chance to make a meaningful contribution, we want to hear from you!
Essential Duties and Responsibilities
- Operational Management:
- Oversee the day-to-day operations of a portfolio of 10-15 office-based infusion suites including clinical, operational and financial aspects.
- Ensure efficient and effective management of all clinical programs by implementing and adhering to policies, procedures, and protocols.
- Leadership and Team Development:
- Responsible for hiring, onboarding, retaining, and managing the performance of employees.
- Develop and maintain a strong, effective team committed to service excellence and operational efficiency.
- Strategic Implementation:
- Communicate and implement corporate strategic initiatives to achieve organizational goals.
- Work cross-functionally with corporate teams to align site-level goals and metrics with organizational objectives.
- Client and Stakeholder Engagement:
- Maintain strong communication with clients to showcase performance and identify opportunities for improvement.
- Ensure client satisfaction by addressing concerns and driving towards partnership goals.
- Operational Excellence:
- Leverage data and analytics to drive operational effectiveness and achieve key performance indicators (KPIs).
- Establish and follow action plans to improve performance and meet organizational standards.
- Regulatory Compliance and Quality Assurance:
- Ensure compliance with all relevant regulations and quality standards.
- Continuously monitor and improve the quality of care provided at infusion suites.
- Other Duties:
- Perform other duties as assigned to support the organization’s goals and objectives.
- Work Environment
- Remote
- Travel: 50% (must live within 60 miles of an airport and live in Northeast part to of the US)
Minimum Qualifications
- Education:
- Bachelor's degree in Healthcare Administration, Business Administration, Nursing, or a related field.
- Experience:
- Minimum of 3 plus years of experience in multi-site healthcare operations (infusion industry experience a plus).
- Experience managing client relationships.
- Skills:
- Strong leadership and team-building skills.
- Excellent written and verbal communication and presentation skills.
- High degree of analytical ability using sound judgment acquired through significant experience to solve complex and varied problems.
- Ability to thrive in an environment where ownership and accountability are highly valued.
- Detail-oriented and adept at managing multiple tasks and priorities, ensuring that nothing falls through the cracks.
- Ability to work cross-functionally and drive strategic initiatives.
Benefits
- Medical, dental and vision coverage
- Company paid Short Term Disability
- Employee Assistance Program
- Paid Time Off including Responsible PTO and paid holidays
- Paid Parental Leave
- 401k w/ employer match
Apply for this position
Required*